This policy explains how Aciré ships and delivers customer orders. It forms part of our Terms & Conditions.
1. Delivery area
We currently deliver within Curaçao. Delivery outside Curaçao is not offered at this time.
2. Delivery times
- Orders are typically prepared within 1–2 business days after payment is confirmed (or after order confirmation for pay-at-delivery orders).
- Standard delivery within Curaçao usually takes 1–3 business days after dispatch.
- Delivery times are indicative and not guaranteed. Public holidays, weather and courier capacity may cause delays.
3. Delivery fees
Applicable delivery fees are calculated at checkout based on your address and order value. Wholesale delivery arrangements may be agreed separately.
4. Pay at delivery
Where you have chosen the "pay at delivery" method, payment must be made in full at the moment of delivery in Antillean guilders (XCG) via the accepted local methods communicated at checkout. The order may be refused by our courier if payment is not made.
5. Undeliverable orders
If we cannot deliver after reasonable attempts (e.g. incorrect address, no answer, refused payment at delivery), the order may be returned. Restocking or redelivery fees may apply.
6. Risk of loss
Risk in the goods passes to you on delivery. Please inspect your parcel at delivery and report visible damage immediately via hello@acire.shop.
7. Gift cards
Digital gift cards are delivered by email to the recipient specified at checkout and do not incur delivery fees.
Aciré is a trade name of Michio B.V., a company registered in Curaçao. For any legal enquiries please contact legal@acire.shop.