We want you to be delighted with your purchase. This policy describes when and how items may be returned, and how refunds are processed.
1. Return window
You may request a return within 14 calendar days of delivery, provided the item meets the conditions below.
2. Condition of items
- Items must be unused, in their original packaging, and in resalable condition.
- All hygiene seals must be intact.
- Proof of purchase (order number or receipt) is required.
3. Non-returnable items
- Personal-care and cosmetic products with broken hygiene seals or that have been used.
- Fragrances that have been opened or sprayed.
- Gift cards (including digital gift cards).
- Items marked as "Final Sale" at checkout.
- Custom or personalised items.
4. How to return
Contact hello@acire.shop with your order number and reason for return. We will confirm eligibility and provide return instructions. Unauthorised returns may be refused.
5. Return shipping
Unless the item is defective or the return is due to our error, the customer is responsible for return shipping. We recommend a trackable service; risk of loss during return transit rests with the customer.
6. Refunds
- Once we receive and inspect the return, we will notify you of approval or rejection.
- Approved refunds are issued to the original payment method, or as store credit, at our discretion where the original method is not available.
- Refunds are typically processed within 10 business days of approval.
- Loyalty points earned on refunded amounts will be reversed. Gift card balances used will be returned to the gift card.
7. Damaged, defective or incorrect items
Please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement, refund or store credit at no cost to you.
8. Statutory rights
Nothing in this policy limits mandatory consumer rights available to you under applicable law.
Aciré is a trade name of Michio B.V., a company registered in Curaçao. For any legal enquiries please contact legal@acire.shop.